This video shows how to reset a users account when they are using Lotus Traveler. Before you watch this video, let me explain why you might want to do this and what to expect.
I had a call from a user who was saying that some of his Lotus Notes mail was not going through to his mobile phone, which was using Lotus Traveler. He had tried a few things to get it to work but still seemed to have an issue which outside of his control.
In this case I decided that it would be a good idea to delete his Lotus Traveler profile off the server. When you delete a Lotus Traveler profile, it deletes a document in the Traveler configuration database which relates to that user. Therefore, when the phone makes contact with the server again, a new record will be added and all of the data will be sent to the phone, just as per what happened during the first synchronisation during the original installation.
You will need to inform the user that you are going to do this, otherwise they may panic when they see that some information has temporarily disappeared from his phones.
Here is will the user will see:
1. The contacts, calendar, mail and tasks will be deleted from the phone (not from the user Lotus Notes Database)
2. Within a few minutes all of this information will have been synchronised back to the phone.
To do this, you will need to use the following command on the Lotus Domino Server console:
tell Traveler delete
or in more recent releases the following command
tell traveler delete * (the “*†means that this will happen on all devices that the user may be running traveler on)
Here is the video:
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